Privacy Policy

Privacy Policy

Personal data (hereinafter mostly referred to simply as “data”) is processed by us only to the extent necessary and for the purpose of providing a functional and user-friendly website, including its content and the services offered there.

Pursuant to Art. 4(1) of Regulation (EU) 2016/679, the General Data Protection Regulation (hereinafter “GDPR”), “processing” means any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

With the following privacy policy, we inform you in particular about the type, scope, purpose, duration and legal basis of the processing of personal data, insofar as we either alone or jointly with others decide on the purposes and means of processing. In addition, we inform you below about third-party components that we use for optimization purposes and to enhance user experience, insofar as third parties process data under their own responsibility.

Our privacy policy is structured as follows:

• I. Information about us as the controller
• II. Rights of users and data subjects
• III. Information on data processing
• IV. Shopify Services (additional notes)

I. Information about us as the controller

The controller within the meaning of data protection law for this website is:

II. Rights of users and data subjects

With regard to the data processing described in more detail below, users and data subjects have the right:

• to confirmation as to whether data concerning them is being processed, to information about the data processed, to further information about the data processing and to copies of the data (see also Art. 15 GDPR);
• to rectification or completion of inaccurate or incomplete data (see also Art. 16 GDPR);
• to the immediate erasure of data concerning them (see also Art. 17 GDPR), or alternatively, insofar as further processing is required pursuant to Art. 17(3) GDPR, to restriction of processing in accordance with Art. 18 GDPR;
• to receive the data concerning them that they have provided and to have this data transmitted to other controllers (see also Art. 20 GDPR);
• to lodge a complaint with a supervisory authority if they believe that data concerning them is being processed by the provider in breach of data protection regulations (see also Art. 77 GDPR).

In addition, the provider is obliged to inform all recipients to whom data has been disclosed by the provider of any rectification or erasure of data or restriction of processing that takes place pursuant to Articles 16, 17(1), 18 GDPR. However, this obligation does not apply if such notification is impossible or involves a disproportionate effort. Notwithstanding this, the user has a right to information about these recipients.

Likewise, pursuant to Art. 21 GDPR, users and data subjects have the right to object to the future processing of data concerning them if the data is processed by the provider on the basis of Art. 6(1)(f) GDPR. In particular, an objection to data processing for the purpose of direct advertising is permissible.

III. Information on data processing

The data processed when using our website will be deleted or blocked as soon as the purpose for storage no longer applies, provided that no statutory retention obligations prevent deletion and no different information is provided below for individual processing operations.

Cookie Manager

To obtain consent for the use of cookies that are not technically necessary on the website, the provider uses a cookie manager. When the website is accessed, a cookie containing the settings information is stored on the user’s device so that the consent query does not have to be repeated on a subsequent visit. The cookie is required in order to obtain the user’s legally compliant consent. The user can prevent or stop the installation of cookies by adjusting their browser settings.

Cookies

Session cookies

We use so-called cookies on our website. Cookies are small text files or other storage technologies that are placed and stored on your end device by the internet browser you use. Through these cookies, certain information about you is processed to an individual extent, such as your browser or location data or your IP address.

This processing makes our website more user-friendly, effective and secure, as it enables, for example, the display of our website in different languages or the provision of a shopping cart function.

The legal basis for this processing is Art. 6(1)(b) GDPR, insofar as these cookies process data for contract initiation or contract performance. If the processing does not serve contract initiation or contract performance, our legitimate interest lies in improving the functionality of our website. The legal basis is then Art. 6(1)(f) GDPR.

These session cookies are deleted when you close your internet browser.

Third-party cookies

Where applicable, our website may also use cookies from partner companies with whom we work for the purposes of advertising, analysis or the functionality of our website. For details, in particular regarding the purposes and legal bases for processing such third-party cookies, please refer to the information below.

Option to remove cookies

You can prevent or restrict the installation of cookies by adjusting your internet browser settings. You can also delete cookies that have already been saved at any time. The required steps and measures, however, depend on the specific internet browser you use.

In the case of so-called Flash cookies, processing cannot be prevented via the browser settings. Instead, you must change the setting of your Flash player. The steps and measures required for this also depend on the specific Flash player you use.

If you prevent or restrict the installation of cookies, this may mean that not all functions of our website are fully usable.

Contact requests / contact option

If you contact us via contact form or email, the data you provide will be used to process your inquiry. Providing this data is necessary to process and respond to your inquiry—without it, we cannot respond or can only respond to a limited extent.

The legal basis for this processing is Art. 6(1)(b) GDPR.

Your data will be deleted once your inquiry has been fully answered, provided that no statutory retention obligations prevent deletion, for example in the case of subsequent contract processing.

Newsletter

If you subscribe to a free newsletter, the data requested for this purpose—your email address as well as, optionally, your name and address—will be transmitted to us. At the same time, we store the IP address of the internet connection from which you access our website as well as the date and time of your subscription.

As part of the further registration process, we will obtain your consent to receive the newsletter, describe the content specifically and refer you to this privacy policy. The data collected in this process is used exclusively for sending the newsletter—therefore, it is not passed on to third parties.

The legal basis is Art. 6(1)(a) GDPR.

You can revoke your consent to receive the newsletter at any time with effect for the future pursuant to Art. 7(3) GDPR. To do so, you simply need to inform us of your revocation or click the unsubscribe link contained in every newsletter.

Server data

For technical reasons, in particular to ensure a secure and stable website, data is transmitted by your internet browser to us or to our web hosting provider. These so-called server log files include, among other things, the type and version of your internet browser, the operating system, the website from which you switched to our website (referrer URL), the website(s) of our website that you visit, the date and time of each access, and the IP address of the internet connection from which you use our website.

This data is stored temporarily, but not together with other data about you.

This storage is based on Art. 6(1)(f) GDPR. Our legitimate interest lies in improving, stabilizing, ensuring the functionality and enhancing the security of our website.

The data will be deleted after no later than seven days, unless further retention is required for evidentiary purposes. Otherwise, the data is wholly or partially exempt from deletion until the incident has been finally clarified.

Contract processing

The data you transmit to make use of our goods and/or services is processed by us for the purpose of contract processing and is required for this purpose. Conclusion and performance of the contract are not possible without providing your data.

The legal basis for processing is Art. 6(1)(b) GDPR.

We delete the data upon complete contract processing, but must observe tax and commercial law retention periods.

As part of contract processing, we pass your data on to the transport company commissioned with delivering the goods or to the financial service provider, insofar as the transfer is necessary for delivery of the goods or for payment purposes. The legal basis for the transfer is then Art. 6(1)(b) GDPR.

IV. Shopify Services (Additional Notes)

Silvercoinartworks operates this shop and this website, including all related information, content, features, tools, products and services, in order to provide you as a customer with an individualized shopping experience (the “Services”). Silvercoinartworks is based on Shopify, which enables us to provide you with the Services. This privacy policy describes how we collect, use or disclose personal data when you visit the website, use the Services, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this privacy policy, this privacy policy prevails with respect to the collection, processing and disclosure of your personal data.

Please read this privacy policy carefully. By using or accessing any of the Services, you confirm that you have read this privacy policy and agree to the collection, use and disclosure of your data as described in this privacy policy.

What personal data do we collect or process?

When we use the term “personal data,” we refer to information that identifies you or another person, or that can be directly linked to you. Personal data does not include information that has been collected anonymously or has been anonymized so that identification or attribution to you is not possible. Depending on how you interact with the Services, where you live and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

• Kontaktdaten Contact data including name, postal address, billing address, delivery address, phone number and email address.
• Finanzdaten Financial data including credit, debit and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Kontoinformationen Account information including username, password, security questions, configurations and settings.
• Transaktionsinformationen Transaction information including items you view, add to cart, add to a wishlist or purchase, return, exchange or cancel, as well as your past transactions.
• Kommunikation mit uns Communications with us, including information you provide when communicating with us, for example when sending a customer support request.
• Geräteinformationen Device information including information about device, browser or network connection, IP address and other unique identifiers.
• Nutzungsinformationen Usage information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal data

• Direkt von Ihnen Directly from you (e.g., create an account, use the Services, communicate).
• Automatisch über die Services Automatically via the Services (e.g., device data, cookies, usage).
• Von unseren Dienstanbietern From our service providers (e.g., technologies/tools acting on our behalf).
• From our partners and other third parties..

How do we use your personal data?

• Providing, customizing and improving the Services (e.g., orders, payments, shipping, returns/exchanges, account, personalization).
• Marketing und Werbung Marketing and advertising (e.g., marketing communications and online advertising, where permitted and/or with consent).
• Sicherheit und Betrugsprävention Security and fraud prevention (e.g., authentication, abuse detection).
• Kommunikation mit Ihnen Communicating with you (e.g., support, inquiries).
• Rechtliche Gründe Legal reasons (e.g., legal obligations, enforcement of terms, disputes).

How do we share personal data?

• With vendors and third parties that perform services on our behalf (e.g., IT, payment processing, analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners that provide marketing services and show you advertisements. Depending on where you live, you may be able to object to the sharing of information for targeted advertising.
• When you instruct us or give your consent (e.g., delivery, social logins/widgets).
• Within our corporate group/affiliates (if any).
• In connection with business transactions (e.g., merger/insolvency) or to enforce rights and/or comply with legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, whereby Shopify collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. Data that you submit to the Services is shared with Shopify and with third parties that may be located in countries other than your country of residence to provide and improve the Services for you.

To protect, grow and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our shop, with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes.

For more information, please see Shopify’s consumer privacy policy and the Shopify privacy portal: https://privacy.shopify.com/en

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or are not controlled by us, you should review their privacy and security policies and other terms and conditions. We make no warranties and are not responsible for the privacy or security of such websites.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who are not of legal age in your country. If you are the parent or guardian of a child who has provided us with personal data, you can contact us using the contact details below to request deletion of such data.

Security and retention of your data

Please note that no security measures are perfect or impenetrable and we therefore cannot guarantee “perfect security.” How long we retain your personal data depends on various factors, such as whether we need the data to administer your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal data (where applicable, subject to legal requirements):

• Right of access / information
• Right to deletion
• Right to rectification
• Right to data portability
• Managing communication settings (e.g., unsubscribe from newsletters)
• Objection and restriction of processing (EEA/UK, where applicable)
• Withdrawal of consent (where processing is based on consent)

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. Depending on your place of residence, you may also have the right to lodge a complaint with the competent data protection authority.

International transfers

Please note that we may transfer, store and process your personal data outside of the country in which you reside. If we transfer your personal data outside of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as standard contractual clauses or equivalent mechanisms, unless there is an adequacy decision.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised privacy policy on this website and update the “Last updated” date accordingly.

Contact

If you have questions about our privacy practices or this privacy policy, or if you would like to exercise any of the rights available to you, please contact us by email at office@silvercoinartworks.com or by post at: